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Upcoming dates for this program:

  • 09/19/2017 - 09/20/2017
  • 10/03/2017 - 10/04/2017
  • 10/17/2017 - 10/18/2017
  • 11/29/2017 - 11/30/2017
  • 12/05/2017 - 12/06/2017
  • View additional program dates

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Managing for Results Certificate Program

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Today all organizations are facing an increasingly turbulent environment resulting in drastic changes to the role and responsibilities of managers. No longer relevant is the manager who is a task master, custodian and controller. Instead, people look to their managers, not just to assign them a task, but to define for them a purpose. Employees look to their managers to help them understand how what they do every day matters and ties to the big picture. Today, managers must manage workers, not just to maximize efficiency, but to nurture skills, develop talent and inspire results.

While the role of the manager is drastically changing, the function of management remains essential and continues to be the core driver of organizational performance. For your organization to consistently achieve your desired business results, managers must understand how their role has changed and what employees expect of them today vs. the traditional one-sided, controlling role of the past. This “managed approach” involves bringing the right people together, engaging them in meaningful work and leading them in the accomplishment of desired goals and objectives.

This two-day interactive program will help your managers understand their changing role and begin to develop the skills they need to excel in this new world of work. Through relevant activities, peer learning and self-reflection, managers will have an opportunity to learn how to positively influence their employees to optimal performance and productivity.

“As a new manager, I found Managing for Results to be incredibly helpful. The coaching segment in particular gave me a great deal to think about and take back to use with my employees. Before the class, I had not given coaching all that much thought. Now I feel more confident after the instruction and guidance I gained working with other managers in the class.”
-Brandon Reed, Manager of Member Services and Public Relations, Piedmont Electric Membership Corporation

Who Should Attend

New and experienced managers and supervisors with more than two years of experience

Learning Objectives

At the end of the course participants will be able to:

  • List characteristics of an effective manager
  • Identify what they will do to adapt to the changes in the role of a manager
  • Assess their strengths and areas of development as a manager
  • Demonstrate four active listening techniques: attending, inquiry, paraphrasing and empathy
  • Demonstrate how to give feedback for reinforcement and feedback for improvement
  • Use active listening skills to manage employee responses to feedback
  • Describe the benefits of coaching in the workplace
  • List characteristics of an effective coach
  • Describe the four coaching approaches in the Skill/Will Matrix
  • Apply the four coaching approaches to case studies provided
  • Develop a plan to match their coaching approach to their team members’ needs
  • Apply the GROW model to scenarios provided
  • Demonstrate how to coach an employee using the GROW Model
  • Define employee engagement
  • List characteristics of an engaged employee
  • Describe the impact of an engaged workforce on business success
  • List the 12 critical indicators of employee engagement
  • Identify strategies to build and sustain the engagement and motivation of disengaged employees

Topics Covered

  • Managing in Today’s Workplace
  • Characteristics of an Effective Manager
  • Effective Communication Skills
  • Feedback for Reinforcement and Improvement
  • Coaching for Success
  • Skill/Will Matrix
  • Building and Sustaining Employee Engagement
  • Capstone Exercise and Commitments

* If you are attending this event in Raleigh and you need a hotel reservation, CAI has arranged a special rate for you at the Hampton Inn Raleigh Midtown for $99 plus tax per night.


CPE Field of Study(s): Personal Development

11 HR HRCI Credits




CLE Credits: None

CPE Credits: 13