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Upcoming dates for this program:

  • 04/18/2017 - 04/19/2017
    9:00am-4:00pm
    Raleigh
  • 04/25/2017 - 04/26/2017
    9:00am-4:00pm
    Greensboro
  • 05/24/2017 - 05/25/2017
    9:00am-4:00pm
    Raleigh
  • 06/06/2017 - 06/07/2017
    9:00am-4:00pm
    Greenville
  • 06/20/2017 - 06/21/2017
    9:00am-4:00pm
    Raleigh
  • 07/11/2017 - 07/12/2017
    9:00am-4:00pm
    Greensboro
  • 07/26/2017 - 07/27/2017
    9:00am-4:00pm
    Raleigh
  • 08/24/2017 - 08/25/2017
    9:00am-4:00pm
    Raleigh
  • 09/14/2017 - 09/15/2017
    9:00am-4:00pm
    Raleigh
  • 09/19/2017 - 09/20/2017
    9:00am-4:00pm
    Greensboro
  • 10/11/2017 - 10/12/2017
    9:00am-4:00pm
    Raleigh
  • 10/17/2017 - 10/18/2017
    9:00am-4:00pm
    Greenville
  • 11/01/2017 - 11/02/2017
    9:00am-4:00pm
    Greensboro
  • 11/15/2017 - 11/16/2017
    9:00am-4:00pm
    Raleigh
  • 12/12/2017 - 12/13/2017
    9:00am-4:00pm
    Raleigh
  • 12/19/2017 - 12/20/2017
    9:00am-4:00pm
    Greensboro
  • View additional program dates

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Fundamentals of Supervision Certificate Program

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When possessing the proper skills and knowledge, your organization’s supervisors will be key drivers of business results and your best defense against employee lawsuits. A supervisor who does not have the proper training and learning transfer will fail to inspire employees to sustainable, high-level performance, and puts the company at risk of a lawsuit through poor managerial practices and the inability to create a positive work environment.

This two-day program will help first time supervisors and managers establish a strong foundation for success. It starts with a self-assessment to identify strengths and important areas for growth.

The focus will then turn to basic supervisory skill building, and strategies for building trust, communicating effectively, motivating and recognizing employees, delegating, and managing conflict. Each attendee will also develop action plans to transfer lessons and skills learned directly back to their job.

"As a new manager, Fundamentals of Supervision was particularly helpful in the areas of delegation and conflict resolution. Being part of an interactive conversation with other managers helped me feel free to ask questions in an unbiased judgment-free environment. The program has helped me build my confidence as a manager and I have already started applying what I have learned with my team!”
-Ana Disla, Treasury Management Support Manager, Paragon Bank

Who Should Attend

Supervisors and managers new to supervision or with less than one year of experience

Learning Objectives

At the end of the course, participants will be able to:

  • Define your role as a supervisor
  • Avoid common pitfalls of new supervisors
  • Develop SMART goals for your employees
  • Delegate effectively
  • Apply listening and questioning skills
  • Effectively deliver your message to different communication styles
  • Apply a model to effectively manage conflict
  • Provide specific outcome-based feedback
  • Identify appropriate and effective strategies to motivate staff

Topics Covered

  • Effective Supervision
  • Building Trust and Credibility
  • Planning Your Team's Goals and Objectives
  • Delegating
  • Fundamentals of Effective Communication
  • Managing Conflict
  • Motivation and Feedback

* If you are attending this event in Raleigh and you need a hotel reservation, CAI has arranged a special rate for you at the Hampton Inn Raleigh Midtown for $99 plus tax per night.

 

CPE Field of Study(s): Personal Development

11 HR HRCI Credits

HRCI

11 SHRM PDCs

SHRM

CLE Credits: None

CPE Credits: 13