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Professional Development Certificate Program

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In today’s constantly changing and demanding business world, it is necessary to continually develop and improve your skills and knowledge in order to perform effectively and be considered a valuable employee to the organization.

Additionally, no matter what your job is or what industry you work in, you probably have aspirations of professional success. Success may be defined in different ways by different people, but having a “can-do attitude”, being a good communicator, demonstrating strong interpersonal skills and meeting deadlines and managing your daily priorities can all make a big difference in being successful at work.

This course has been designed to provide participants with both insights and practical tools to strengthen mission critical skills, build professional relationships and take charge of their own professional development. Attendees will have the chance to explore the skills that will help them thrive in the workplace, eliminate roadblocks and develop a plan for professional success.

Each session contains interactive group discussions, small group exercises, individual reflection, case studies, and self-assessments to demonstrate and reinforce key concepts. Participants complete an action plan at the end of each session to transfer their learning to the workplace through practical application.

Who Should Attend

This program is a great development opportunity for individual contributors, young professionals new to the workplace, future leaders, and recent graduates. Anyone who wants to grow and develop as a leader regardless of job title, role or position.

Learning Objectives

At the end of the program, participants will be able to:

  • Develop a leadership vision that reflects their commitment to being an effective individual contributor leader
  • Identify strategies to adapt their DiSC style to improve communication with others
  • Create a plan to effectively use their influence to generate action, even without authority
  • Apply the M.E.E.T. model to communicate effectively and build a respect-filled workplace
  • Use core communication techniques, such as “I” messages, questioning, paraphrasing, and empathy to improve efficacy in the workplace
  • Apply a five step process for resolving conflict to a situation they are facing at work
  • Incorporate strategies to reduce the impact of time wasters on productivity
  • Exercise personal accountability
  • Use the SMART tool to define and refine their own goals

Topics Included in the Certificate Program

Day 1:

Your Role as a Leader

Improving Communication Using the DiSC Assessment

Day 2:

Influencing Without Authority

Bridging Generational Differences in the Workplace

Day 3:

Communication and Conflict Resolution: Mastering the Key Skills to Work Effectively with Others

Day 4:

Time Management: Analyze, Strategize, and Attack

Being Your Professional Best 

22 HR HRCI Credits




CLE Credits: None

CPE Credits: None