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Upcoming dates for this program:

  • 10/03/2017 - 10/04/2017
  • 11/07/2017 - 11/08/2017
  • 02/27/2018 - 02/28/2018
  • 04/17/2018 - 04/18/2018
  • 05/08/2018 - 05/09/2018
  • 08/21/2018 - 08/22/2018
  • 09/18/2018 - 09/19/2018
  • 10/31/2018 - 11/01/2018
  • View additional program dates

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Stepping Up to Supervision Certificate Program

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The skills and abilities that make an employee an excellent individual contributor are not the same skills and abilities they need to be a successful supervisor or manager. When you promote, or consider promoting, an employee to a supervisory role it is very important that they understand that they will have to change their working style and develop new skills. It’s also very important that the organization does as much as possible to ensure that the employee has a clear picture of what skills they need to develop, and the ability to develop those necessary skills.

This two day program will begin to guide non-supervisors in identifying and developing the managerial and leadership skills that are critical for success in a supervisory role. They’ll discuss the rewards and challenges in transitioning from an individual contributor to a supervisor and the key skills and behaviors necessary to be effective.

Participants will complete an assessment to evaluate their own personal effectiveness in supervisory skills, analyze the results to determine if a supervisory role fits their interests and capabilities, and identify key areas for development. They’ll then create their own personalized development plan.

Participants will also work on building supervisory leadership skills including effective communication, conflict resolution and goal setting.

“The Stepping Up to Supervision course highlighted the balance between managing tasks and managing people.We had to set some real goals in class and then discuss them with a partner and get feedback.That was very practical for me. I particularly liked the section on motivation. I can really use the information to try and understand better what motivates employees.”
-Bethany Rose, Customer Service Manager, MTS Sensors Division

Who Should Attend

Individual Contributors/Non-supervisors who are being considered for promotion to a supervisory role, or who are interested in being promoted to a supervisory role. Note: If you are already in a Supervisor role the best training course for you to attend is Fundamentals of Supervision Certificate Program or Managing for Results Certificate Program.

Learning Objectives

At the end of the program, participants will be able to:

  • Determine what makes someone a good supervisor
  • Understand the role and work of a supervisor
  • Define and experience the challenges of being a supervisor and how it’s different from being an individual contributor
  • Understand the competencies and skills needed for supervisory success
  • Assess if the role of a supervisor is right for you
  • Assess yourself against critical competencies for supervisor success
  • Identify actions in your current role to enhance leadership capability
  • Create a development plan for developing those competencies critical to your success as a supervisor
  • Balance managing tasks and managing people
  • Manage time and priorities in support of your organization
  • Use planning strategies and techniques to accomplish work goals
  • Identify the benefits of delegating
  • Describe the five steps to delegating effectively
  • Get work done while avoiding “micro-managing”
  • Set realistic goals and milestones
  • Set clear expectations
  • Identify strategies to build the skill level of employees
  • Utilize different motivational incentives to engage employees

Topics Covered

  • Moving from Individual Contributor to Supervisor
  • Assessment and Development for Future Role
  • Managing Tasks and People
  • Strategies and Techniques to Accomplish Work Goals
  • Managing Time and Priorities
  • Delegate Effectively
  • Motivating and Setting Clear Expectations
  • Demonstrating Leadership in Your Current Role


* If you are attending this event in Raleigh and you need a hotel reservation, CAI has arranged a special rate for you at the Hampton Inn Raleigh Midtown for $99 plus tax per night.

CLE Credits: None

CPE Credits: 13