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The Management Advantage™

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The Management Advantage™ is a comprehensive development tool designed by CAI to help anyone who manages people learn, grow and succeed.  With a strong emphasis on classroom interaction and collaborative learning among peers, this new model is based on the most modern approaches to learning and development.

Through research and discussions with CAI members we have identified the key skills and competencies that are required for the success of Team Leaders, Supervisors and Managers.  The certificate programs within The Management Advantage™ that are exhibited in the model below are built to facilitate the development of those skills and competencies.  The Management Advantage™ also helps foster behaviors among participants that can help them play a more active role in driving workplace productivity.


  • Moving from Individual Contributor to Supervisor
  • Assessment and Development for Future Role
  • Managing Tasks and People
  • Planning and Goal Setting
  • Time Management
  • Motivating and Setting Clear Expectations
  • Demonstrating Leadership as an Individual Contributor


  • Role of the Team Leader
  • Characteristics of an Effective Leader
  • Communicating Your Message
  • Resolving Conflict and Handling Difficult People
  • Providing Performance Feedback
  • Motivating and Improving Employee Productivity
  • Training for Results


  • Being an Effective Supervisor
  • Developing Trust and Credibility
  • Goal Setting
  • Delegating the Work
  • Communication Styles
  • Principles of Effective Communication
  • Managing Conflict
  • Motivation and Feedback


  • Managing in Today’s Workplace
  • Effective Communication
  • Feedback for Reinforcement and Improvement
  • Coaching for Success
  • Building and Sustaining Employee Engagement
  • Capstone Exercise and Commitments




  • Prepare for the Leadership Journey
  • Practice 1: Model the Way
  • Practice 2: Inspire a Shared Vision
  • Practice 3: Challenge the Process
  • Practice 4: Enable Others to Act
  • Practice 5: Encourage the Heart
  • Make Commitments and Action Planning
*Courses within Series may be taken individually
Partner with CAI to develop management talent at every level of your organization.

[Click here to download printable chart]

For information on the individual programs and/or courses within The Management Advantage™ click on the program or course name above.

As The Management Advantage™ model moves from left to right each program advances in content to meet the needs of participants with higher levels of experience and responsibility.  Whether taken individually, or in a progression as one advances in their career, these certificate programs provide would-be leaders with the tools they need to be successful in their roles and to keep pace with their company’s changing needs.

How we help our clients:

“The training we receive from CAI is longer-lasting and more sustained than others in the market. CAI’s interactive format and content sets it apart. Our employees reference the lessons they learned months and even years after a training event. Whether they are summer interns or seasoned employees, they still talk about the awareness they gained from their experiences. As a result, we continue to enjoy the benefits as an organization. We are committed to helping out employees reach their highest potential and CAI is a trusted partner in that effort.”
Delores Sides
Director of Corporate Communication and Human Resources
International Textile Group

“As a new manager, the Fundamentals of Supervision Certificate Program was particularly helpful in the areas of delegation and conflict resolution. Being part of an interactive conversation with other managers helped me feel free to ask questions in an unbiased judgement-free environment. The program has helped me build my confidence as a manager and I have already started applying what I have learned with my team!”
Ana Disla
Treasury Management Support Manager
Paragon Bank

Additional information:

If you would like more information about The Management Advantage™ or are interested in bringing The Management Advantage™ or other CAI Training to your workplace, please contact Colleen Cunningham at 919-713-5271 or colleen.cunningham@capital.org.